Formal education and current position can define your worthiness. What makes you extraordinary is defined by your attitude towards others.

Human mind & news Media work on the same principle: Unsatisfied with the past; worried about future; ignorant about the present moment.

‎Does anyone truly understand females? ...Their behavior is opposite of everything in the natural order and flies in the face of logic.

93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.

A man can define many things beautifully in his life, but his character is one beautiful thing that can define him instantly and completely.

It is impossible to understand addiction without asking what relief the addict finds, or hopes to find, in the drug or the addictive behaviour.

Will any man despise me? Let him see to it. But I will see to it that I may not be found doing or saying anything that deserves to be despised.

I've been a perfect lady my entire life, and somebody just tried to shoot me, anyway. Grandmother was wrong. Goodness is not its own reward.

I preferred to think of myself as a cat. If I think of my behavior as cat behavior instead of people behavior, it pretty much always makes sense.

We cannot force others to behave differently if they disagree with us. But if we change what we are saying or doing, they may respond differently.

I don't like rats any more than the next bloke, but they ain't wicked and cruel like people can be. They're just ratty in their habits.

Awkward silences rule the world. People are so terrified of awkward silences that they will literally go to war rather than face an awkward silence.

The smell of new office supplies is so satisfying while being kicked out of Staples for inappropriate behavior with a file folder is so embarrassing.

Excellence is a habit acquired by continuous improvement on the little things you do with a firm belief that it's going to be better than before!

Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.