In fact, over the last twenty years, authors have offered up over nine thousand different systems, languages, principles, and paradigms to help explain the mysteries of management and leadership.

The operating management, providing as it does for the care of near thirty thousand miles of railway, is far more important than that for construction in which there is comparatively little doing.

The employment equation used to be built on a foundation of two-way loyalty. The world has changed. Today, successful employment relationships can only be sustained on a foundation of two-way honesty

Keep your handkerchief neat, and then you can be trusted with a bigger clothe. If you can’t manage few minutes, you are likely to waste 24 hours no matter how many times it’s given to you!

Banishing those evil twins:-Talk about values-Don’t assume people understand your motives-Don’t be above explaining yourself-Dare to invite feedback-Understand the impact of good intention

Define excellence vividly, quantitatively. Paint a picture for your most talented employees of what excellence looks like. Keep everyone pushing and pushing toward the right-hand edge of the bell curve.

Fernando González y Lozano__________________________1.- Conoce el Producto.2.- Seduce al Cliente.3.- Despierta una Necesidad si no la expresa.4.- VENDE.5.- Sigue el mismo patrón de Conducta.__

There has to be a way to redirect employee's driving ambition and to channel it more productively. There is. Create heroes in every role. Make every role, performed at excellence, a respected profession.

Brands that will survive and thrive from now on are those with C-level executives that understand the incredible opportunity new media offers them and commit to excellence in managing their social media presence.

People work harder, longer, and more creatively if they are motivated by the intrinsic pleasure of their work. Managers must do everything they can to make the value of jobs obvious and the joy in them accessible.

Management cares about only one thing. Paperwork. They will forgive almost anything else - cost overruns, gross incompetence, criminal indictments - as long as the paperwork's filled out properly. And in on time.

Accept the fact that you are the pivot along which the loads of your efforts will turn. Acknowledge yourself as the chairperson at the center of affairs management for your dreams. Take the chair and be at the fore-front.

The best predictor of how much work a knowledge worker will accomplish is not the hours that he or she spends, but the days. The twelve-hour days don't accomplish any more than the eight-hour days. Overtime is a wash.

Many small businesses are doomed from day one, not from competition or the economy, but from the ignorance of their owners . . . their destiny is already decided because they have no idea how a business should be operated.

You don't need a prophet to wake you up from your bed; you need no archbishop to describe the size of your spoon for you. Remember, you are in the center of management of your own affairs when the time comes for you to act!